Desktop Support Engineer

Desktop Support Engineer
Liverpool (hybrid)
£26k-£28k
 
Our client is looking for a technically excellent, ambitious and enthusiastic Desktop Support Engineer to join the current team. This is an exciting opportunity for someone to join the technical support team in a fast growing and dynamic IT support business.
Ther successful applicant will be self-driven and be able to use their own initiative to deliver outstanding results. Excellent communication skills are a must, as well as a desire to deliver great customer service.
 
You will use the latest support technology to provide outstanding service and deal with a wide variety of desktop and network related issues.
 
The role in a nutshell ����

• Taking and recording calls into the office
• Providing technical advice over the phone and on-site for desktop related issues
• Dealing with customer support requests plus system alarms/alerts according to priority
• Onsite customer visits to resolve problems

 
Experience & Knowledge needed

• PC hardware faultfinding and repair
• PC and laptop troubleshooting
• Hardware and software experience (fault diagnosis)
• Upgrading hardware
• Cloning drives, copying and backing-up data
• Installation, configuration and maintenance of Microsoft Windows operating systems
• LAN/WAN/Wifi/Internet networking maintenance and fault analysis/resolution
• ADSL/Cable/PSTN/ISDN
• TCP/IP / DNS
• Routers / VPN / Firewalls
• Active Directory
• Office 365 (User Admin, Exchange, Sharepoint)
• Apple Mac

 
This is the one for you if you are…

• A natural analytical and problem-solving person and able to learn on the fly
• A confident communicator (including listening ability) and have a good telephone manner
• Self-motivated
• Ambitious and hard working
• Well presented, outgoing and friendly
• Enthusiastic about technology
• Someone who has a sense of urgency – committed to delivering results
• Hold a full, clean driving license.